Return Policy

At 1000GM E-commerce, we want you to be satisfied with your purchase. If for any reason you are not entirely happy with your order, we offer a straightforward return policy to ensure a hassle-free experience.

1. Eligibility

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You must initiate the return process within 3 days of receiving your order.

2. Return Process

To return an item, please contact our customer service team by emailing [email protected] to obtain a return authorization. Once approved, you will receive further instructions on how to return your item. Please note that return shipping costs are the responsibility of the customer.

3. Refund Process

Upon receiving and inspecting your returned item, we will notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment within 3 days.

4. Special Sales

For special sales, once a coupon code is generated, no refunds will be initiated.

5. Contact Us

If you have any questions about our return policy or need assistance with a return, please contact our customer service team at [email protected]. We are here to help you resolve any issues and ensure your satisfaction with your shopping experience at 1000GM E-commerce.